ACS and Hutchison Telecoms to work together on future 3G business services
Friday 30 January 2004 - The ACS (Australian Computer Society) has withdrawn a survey about the 3 telecommunications network and removed a related media release from its website.
The move follows discussions with Hutchison Telecoms, which operates the 3 network, about its handling of service issues.
ACS President, Edward Mandla, said the ACS apologises to Hutchison for any damage the survey might have inadvertently caused and has accepted assurances that the telco will directly address any 3-related customer concerns from ACS members.
"It was never our intention to harm the reputation of Hutchison Telecoms or its ground-breaking 3rd generation mobile network and we regret any damage that might have occurred," Mr Mandla said.
"We are very pleased with the way in which Hutchison has responded to our concerns, including their willingness to receive ACS suggestions about future innovative solutions on the 3 network, a development which will benefit all business customers," he said.
This media release is located on the ACS web site at www.acs.org.au/news/300104.htm